FHQs

FAQs

We hope your experience with Twinstargear is smooth and hassle-free, but we understand that questions may arise.

How do I place an order?
Browse our sports gear collections, add your favorite items to the cart, and proceed to checkout. We accept various payment methods, including major credit cards, PayPal, and more, for your convenience.

How much is the shipping fee?
We proudly offer FREE shipping on all orders within the United States. No minimum order amount is required!

When will my order arrive?
Delivery time includes processing and shipping. Orders typically take 5–10 business days to arrive at their destination after leaving our warehouse. Occasionally, delays may occur due to high demand or external factors.

Can I cancel my order once it is placed?
Orders are processed immediately after placement, so cancellations aren’t possible. Please double-check your order before completing the checkout process.

Do you have a return policy?
Yes! Please refer to the Policies section for details about our 30-day return policy and related procedures.

Where can I contact you for product concerns?
You can reach us by sending an email to support@twinstargear.com. Our team is here to assist you with any issues or questions.

How do I proceed through the checkout process?
Once you've finished adding items to your cart, click the "Check Out" button on the cart page. Follow the steps to complete your purchase securely.

What methods of payment do you accept?
We accept Credit Cards, Debit Cards, PayPal, and other secure payment options.

How safe is my personal information?
Your privacy is important to us. Our website uses Secure Sockets Layer (SSL) encryption to protect your personal and payment information during the checkout process. For more details, please refer to our Privacy Policy.

Which browser should I use to view your site?
For the best experience, we recommend browsing with the latest versions of Google Chrome, Mozilla Firefox, Microsoft Edge, or Apple Safari.