PRIVACY POLICY

Privacy Policy

This Privacy Policy describes how www.twinstargear.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and the information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information.” See the list below for more information about what Personal Information we collect and why:

Device Information
  • Examples of Personal Information collected:
    Version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
  • Purpose of collection:
    To load the Site accurately for you and perform analytics on Site usage to optimize our Site.
  • Source of collection:
    Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
  • Disclosure for a business purpose:
    Shared with our processor, Shopify.
Order Information
  • Examples of Personal Information collected:
    Name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
  • Purpose of collection:
    To provide products or services to you, fulfill our contract, process your payment information, arrange for shipping, provide invoices and/or order confirmations, communicate with you, screen orders for potential risk or fraud, and provide tailored information or advertising in line with your preferences.
  • Source of collection:
    Collected from you during the checkout process.
  • Disclosure for a business purpose:
    Shared with our processor, Shopify.
Customer Support Information
  • Examples of Personal Information collected:
    Information listed above.
  • Purpose of collection:
    To provide effective customer support.
  • Source of collection:
    Collected from you during your inquiries.
  • Disclosure for a business purpose:
    Shared with our processor, Shopify.

Minors

The Site is not intended for individuals under the age of 13. We do not intentionally collect Personal Information from children. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us at cs@twinstargear.com to request deletion.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above.

  • Shopify:
    We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: Shopify Privacy Policy.
  • Compliance with Laws:
    We may share your Personal Information to comply with applicable laws and regulations, respond to subpoenas, search warrants, or other lawful requests for information, or protect our rights.

Behavioral Advertising

We use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.

For example:

Additionally, you can opt out of some services via the Digital Advertising Alliance’s opt-out portal.

Cookies

We use cookies to improve your browsing experience. Cookies store small amounts of data on your device, remembering your preferences and actions for faster and more personalized navigation.

  • Examples of Cookies Used:
    • _secure_session_id: Used for secure navigation through the storefront.
    • cart: Keeps track of items in your shopping cart.
    • _shopify_y: Analyzes user activity on the Site.

To manage cookies, adjust your browser settings. Visit All About Cookies for more guidance.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, operations, or legal requirements.

Contact

For more information, questions, or complaints about our privacy practices, contact us via: